- About Us
- Payment
- Shipping
- Returns
- Contact Us
About Us
Finest-Filters specialise in high quality aquarium
and pond filtration media and supplements. All our products are manufactured to
the highest standards, under strict quality control measures.
All of the products listed in our shop are in stock and ready to
despatch, unless otherwise stated.
Payment
Our preferred payment method is PayPal. PayPal is
the most secure method of payment. We are however pleased to also accept
payment via postal order or by personal cheque. Please make cheques and postal
orders payable to ‘Finest-Filters’. Please contact us if you wish to pay via
postal order or cheque.
Shipping
We offer free 2nd class postage by Royal Mail on all items available for sale in our eBay
shop. Therefore, the price you see is the price you pay.
If you wish, this postage service can be upgraded
to 1st class on most of our items. This additional charge
is based on the item weight, and the exact price can been seen by clicking the
‘postage and payments’ tab above.
Returns
At Finest-Filters, we have a simple return policy -
We trust you will be extremely pleased with your purchase from us. However, if
you are unsatisfied or change your mind about a purchase, we have a 'no
questions asked' returns policy. All customers are entitled to a refund of the
item amount paid minus actual postage costs. We do, however require all
products to be returned to us within 14 working days first, at the customers
cost. Please ensure an appropriate level of compensation insures the item
whilst in transit, as we can't accept liability for losses of returns in the
post. Once we receive the item back in its original condition, We will then
refund the item amount minus our postage cost paid.
Contact Us
If you
have any questions regarding our range of products, please do not hesitate to
contact us. We will respond to your enquiry as soon as we can. We can be
contacted through eBay’s messaging system, or we can be emailed directly on:
ebay@finest-filters.co.uk
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