Falper Handmade cristalplant biobased freestanding sink WA9

Payment by the Customer can only be made by bank transfer, payment card or PayPal account.

Bank transfer
The Bank Transfer provides for the advance payment of the entire sum on the bank account in the name of DWELLI within 6 days from the approval of the order by DWELLI. If the transfer isn't received within 6 days, the order will be canceled. Upon receipt of the bank transfer, DWELLI will send the goods to the address indicated in the order. The data for the transfer are:

Accountholder: Dwelli SRLS
IBAN: IT65Q0301503200000003622232
BIC SWIFT: FEBIITM1
Banca: BANCA FINECO - Piazza Durante 11 - 20131 - Milano
Causal: Number of the order

PayPal and Credit Card
Payments by Credit Card will take place through the secure gateway of PayPal. The Customer must enter the data of his credit card and confirm the transaction that will be immediate. DWELLI haven't access to the customer's credit card information in any way. All credit / debit card holders are subject to confirmation and authorization checks by the card issuing institution or by DWELLI itself.
If the card issuer of the customer refuses the authorization to pay, DWELLI won't accept the order and won't be liable for any delay or non-delivery or obliged to explain the reasons for the refusal. DWELLI will not be responsible for any fees charged by the card issuing institution or by the bank responsible for processing the credit / debit card payment in accordance with your order.
Upon payment, DWELLI will process the order, then eventually the same will be confirmed through the confirmation email, with which the goods will be sent to the address indicated in the order. Payments via PayPal require the possession of a PayPal account. The Customer must enter his email and password related to the PayPal account to access and confirm the immediate transaction through PayPal.

The delivery of the products is made to the shipping address indicated by the Customer in the order forwarded to the company DWELLI.
In compliance with the provision contained in art. 54 of the Consumer Code, DWELLI will deliver the products within and no later than 30 days starting from the day on which DWELLI has confirmed the Customer's order. The company DWELLI delivers the products by express courier. At the time of delivery of the package to the courier, an email will be forwarded to the Customer, subject to exceptions.

Upon receipt of the package, the customer must check that the same is not damaged, wet or cut. In the event that the Customer detects damage to the package, the Customer must affix the writing "Retreat with reservation" on the paper or electronic receipt of the courier and communicate the incident to DWELLI within 72 working hours following the delivery date, through the email address info@dwelli.it indicating in the subject "Order number N Damaged".

The Customer must inform DWELLI of the non-delivery of the products, by sending an email to info@dwelli.it indicating the item "Order number N No delivery". DWELLI undertakes to guarantee a new shipment of the lost products within 72 working hours following the notification by means of a specific email, without prejudice to the unavailability of the same or causes of force majeure. In this case, the immediate cancellation of the order and the simultaneous return of the amount paid will follow.

The Customer (a consumer) can exercise the right of withdrawal provided for by art. 64 of the Consumer Code. It is in the interest of DWELLI that the Customer can exercise this right of withdrawal under the best possible conditions. The Customer can exercise the right of withdrawal within 14 days after the date of delivery of the order, as certified by the shipper The right of withdrawal can be exercised with reference to certain products and services indicated in art. 55, Legislative Decree no. 206/2005 (Consumer Code). The aforementioned code also states that the user can't exercise the right of withdrawal in the case of supply of certain goods and services including the following:

- goods which by their nature can not be returned or are liable to deteriorate or expire rapidly;
- personalized goods.

The right of withdrawal can only be exercised by consumers and not by professionals or companies.
The Customer must express his intention to exercise the right of withdrawal by sending an email to info@dwelli.it, indicating in the subject "Order number N Return". The right of withdrawal is exercised by returning the product at his own expense, to the address that will be reported by DWELLI following the email with the subject "Order number N Reso". In order to benefit from the right of withdrawal, the user must send the product or products within 14 days from the communication of the data to withdraw from DWELLI.

The product or products must be in perfect condition (not damaged and not damaged). Verified that the returned product complies with the above specifications, DWELLI will pay within 14 days of delivery of the same amount paid for the purchase through the same payment method used by the customer. In any case it is understood that, according to the provisions of article 67 of the Consumer Code, the substantial integrity of the product is an essential condition for exercising the right of withdrawal by the Customer.
Therefore, if the products returned by the Customer are damaged, incomplete, deteriorated and / or used in a way that doesn't conform to the normal diligence in such a way as to compromise their substantial integrity, they won't be reimbursed.

All the products sold by DWELLI are covered by the manufacturer's standard warranty and the 24-month warranty for conformity defects, pursuant to Legislative Decree 24/02.
To use the warranty, the customer must keep the invoice (or the DDT) that will receive by e-mail or by mail.
The manufacturer's standard warranty is provided in the manner described in the documentation included in the product packaging. If, following an intervention by an Authorized Service Center, the defect is not covered by the manufacturer's conventional warranty, the Customer will be charged for any costs of verification and recovery required by the Authorized Assistance, as well as transport costs, if supported by DWELLI.
The 24-month warranty pursuant to Italian Law Decree 24/02 applies to products that present a lack of conformity, provided that the product itself is used correctly, respecting its intended use and as provided in the attached technical documentation.
This guarantee is reserved to the private consumer (a natural person who buys the goods for purposes not related to his professional activity, or makes the purchase without indicating in the order form a reference of VAT number).

In case of lack of conformity, DWELLI will provide, without expenses for the Customer, to restore the conformity of the product by repair / replacement or reduction of the price, until the contract is terminated. Ff, following an intervention by an Authorized Service Center, the defect doesn't result in a lack of conformity pursuant to Decree 24/02, the Customer will be charged for any verification and restoration costs requested by the Authorized Assistance, as well as the transport costs if supported by DWELLI.
The replacements in case of DOA (Dead On Arrival: product not working on delivery) occur only if expressly provided by the manufacturer. Product replacement or repair times depend on the manufacturer's policies. In the event that, for any reason, it isn't able to provide its customer with a product under warranty (restored or replaced), DWELLI can proceed at its discretion to return the entire amount paid or to replace it with a product of features equal or superior. No damage can be requested to DWELLI for any delays in carrying out repairs or replacements.
In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, etc ...).

Dwelli is a bathroom furniture e-commerce, where you can choose the best furnishing or finishing solution that best matches your precious living space. More than 6000 Made in Italy products to furnish your bathroom with the unmistakable Italian design.

Bathroom furniture for every need
Our product portfolio boasts the best selection of taps, sinks, tubs and sanitary, made with the best materials. Not only bathroom, but also home and surfaces, in our online store there are the best kitchen taps, coatings and products concerning the world of lighting.

The best brands exclusively for you
Our team is always looking for Italian brands (and not) to be included in our catalog, selected to make you choose from the best of bathroom design.

A young but experienced team
Dwelli is a young and prepared reality: our team is made up of young people under 30, with a common passion for online sales. The leading figure is Giandomenico, who, with his experience, helps the customer to purchase, creating a personalized quote.