Vendeur: gouldspersonalcreations (40) 100%, Lieu où se trouve: Skegness, Lieu de livraison: Americas, Europe, Asia, AU, Numéro de l'objet: 182055723160 Type: Memorial Candle, Pet: All Pets, Features: Personalised, Brand: Candles For You, MPN: Does Not Apply, Country/Region of Manufacture: United Kingdom, Les Détails: Personalised Pet Memorial This beautiful personalised memorial candle makes a unique keepsake. It's the perfect way to show that a light still burns brightly for a very special member of your family and it can be a very helpful way to cope with your loss. Include your special message and perhaps a verse too, together with the name of your pet, their age and a treasured photograph. This candle stands 15 cm tall and is white in colour. We can provide other sizes and colours at your request. All our candles come in one of our very own hand-crafted gift boxes. Customer SatisfactionYour satisfaction is very important to us and we are keen to design the candle exactly as you want it. Your candle designMany of the candles we have designed are completely unique, never to be repeated, but some of our designs have proved very popular. We can base you candle design on any of these creations. Alternatively, you might have a design idea of your own you'd like to suggest to us. Why not run it past us? We would be pleased to help. The candle photographs you see in our store are a mixture of actual candles we have produced for our customers (used only with their permission) and some of our own design graphics to give you an idea of what we offer. Our text and imagery is printed clearly and sharply and is waxed into the candle. How do we achieve this?Here's how it works: Firstly, we take the details you want including on your candle, be they a name, a date, a greeting or a verse, etc. Then we create and send you a 'proof' image to show how your candle will look when finished. This is simply a computer graphic which we will send to you here as a private message attachment. You can tell us if any adjustments are needed before we go ahead with the production. Further proofs can be sent if necessary. There are no additional charges for this. We will keep you informed every step of the way. Take as long as you like. Can't find what you wantCustomers occasionally ask if we have candles for other occasions, etc. We certainly do! Not all of our candles are listed all the time. We can create a new candle especially for you. There is no extra charge for this. We are always happy to take on new designs, based on your requirements. Just ask. We will create a dedicated listing for you so you are still covered by the usual buyer protection guarantees. How long will it take?Orders received in the morning can sometimes be in the post on the same day, but it's more usual that your candle will be posted one to two business days after you place your order. This is simply to allow for the production process. It takes a few hours for your candle to set fully. * Please let us know if you require a candle urgently. We don't charge extra for this but just want to be sure we can provide your candle in time. Need to ask questions?Always remember, it's OK to ask us any questions. We are a friendly team and love to help. Please note:Sometimes it might be necessary to change certain embellishments in the event of them being unavailable. This might be a ribbon, a lace trim or an item of jewellery, such as a cross, etc. We will always replace them with something as close to the original as possible. About usWe love our work and take great pride in the services we offer and we are very pleased to say that our customers continue to give us glowing feedback, many of whom return to place further orders. We have long-standing experience in the work that we do and we have online stores elsewhere, together with lots of positive feedback. Please ask if you are unable to find these as we know you will want to have peace of mind before you purchase from us. Our prices remain constant throughout the year. We do not inflate these for special occasions, such as Christmas, nor do we inflate postage prices. The price you pay for postage is exactly what we have to pay ourselves. We don't offer free postage due to the weight of the candles. This would have to be included in the cost of our candles if we were to do that. Postage and shippingFor our UK customers, we post first class via the Royal Mail Small Parcel services, which *usually* takes just one business day. We can offer alternative postal services if you wish. Just let us know which you want and we will do our best to accommodate it. We are happy to create a dedicated listing for you so you are still covered by all the usual buyer protection and guarantees. We use Parcel Force for our overseas customers. Delivery *usually* takes four business days to most destinations. Obviously we do not have control over the postal system so you might want to allow an extra day or two to this. Please ask if there is anything else you would like to know about postal and shipping charges or would like to use an alternative postal service. * Our candles are always packaged very securely. Safety First (the legal bit)!We want you to enjoy your candle, but please exercise care when lit. * Keep your candle away from flammable materials. * Keep your candle out of the reach of children. * Candles For You cannot be held responsible for the inappropriate use of any of our candles. Candles For You 14 Day Returns & Refunds PolicyWe will only issue a refund or replacement in the event of an error being ours. We will also cover the cost of postage and shipping in this case. * You must inform us of any problems within 14 days of receiving your candle. (We are still in the fortunate position of never having had a single complaint and we are on our way to producing our 1000th candle!) Care of your candlePlease bear in mind that candles need to be handled with reasonable care. While they are not excessively fragile, they can be easily marked with inappropriate handling from fingernails, being dropped, etc., even from fingerprint marks. Please treat your candle with care. * Candles should be stored in temperatures no lower than 4 degrees Celsius and preferably not higher than 26-28 degrees Celsius. * Never place a candle in direct sunlight.